Delayed Baggage

We apologize for the inconvenience caused by a delayed bag. To ensure our team can help you find your bag we require the following: 

Did your bag not arrive at your destination?

If your bag has been delayed, it is important to make a claim with a Silver team member before you leave the airport. If you are unable to speak with a team member, you must visit and fill out a claim form within 4 hours of your arrival.

Did you leave an item on our aircraft?

Please visit Our team will do our best to reunite you with your item.

Central Baggage Service

Our Central Baggage Service offices are located at Fort Lauderdale-Hollywood International Airport in Fort Lauderdale FL(FLL) and Luis Munoz Marin International Airport (SJU) in San Juan, PR

San Juan. PR

Phone Number:

Baggage Office is located __

Fort Lauderdale, FL (FLL)


Baggage Office is located in Terminal 1 Baggage Claim



Interim Expenses

Most delayed bags will arrive the next day to your original destination, however, in some situations you might be left without your checked belongings for longer. In these cases, Silver will reimburse actual, reasonable expenses acquired from your delayed bag. Please email [email protected] with itemized receipts to begin this process. 

Property Claim Form

If you are not reunited with your bag in a reasonable time period, you may file a Property Claim Form.